I’ve been moving my banking systems around to shift from one bank to to another. I make attempts to link the new bank account to Robinhood and it asks me to provide a bank statement for the new account. I send the bank statement with the name my name, and later received an email saying it was declined because the name did not match the Robinhood account name. They don’t ask for middle name when making an account so I did not provide one. I resubmit my statement reassuring them my account name is correct. Later that day the automated system restricts my entire account preventing me from using any features including bank transfers or my card. I check an email and says that I should contact Robinhood. After hours of dealing with numerous “Specialists” and not having any method of directly communicating with their review team other than email through their specialist. I still don’t have access to my account when I have provided them with every piece of information they needed, to include Bank statements from both my NFCU and Chase bank, Passport ID, and a facial recognition scan from Robinhood. I should not have to resort to borrowing money from friends/ family just to eat or get to work because an automated system no longer decides I am worthy of accessing my own money and the company decides take the most ridiculously lengthy process to restore access to my money.
Sorry to hear about your support experience! This certainly isn’t the Robinhood way. If you’d like to give our support team a second chance, please reach out to reviews@robinhood.com and we’ll do our best to provide you with a much better customer experience.ClydeJonesVII , 05/17/2021
As of lately I have literally been logging into my Robinhood app at least 7 times a day or more. I am very familiar with the layout, the menu, settings etc. One day I opened the app and saw all of my investments and well as other stocks that are listed showing a gray box next to it with a dash going through it. Now I’m used to seeing something kinda similar when I lost my signal and the app is trying to pull the information as soon as I get a signal but this time was different. I was home connected to my WiFi and my internet connect was excellent. No other app was having connectivity issues so I knew it wasn’t my internet, the only option available on my Robinhood was the link for a free stock if I recommend a friend. So I tried to troubleshoot by closing the app out completely then flogging back in and the same problem. I then clicked on the Help then contact us and realized the help is just pre loaded questions that they assume should resolve most issues you have but since none of those preloaded questions pertained to me I chose the option of “something else” which it then led me to write an email option. I did however within about 20 minutes the app began functioning properly. I never received an email response back and that was at least 2 weeks ago. That is my biggest concern with the Robinhood app. No live chat support or phone number to call. Other than they if everything works as designed the is the best app for your money.
We’re sorry to hear you’re having issues getting the help you need. If you still need assistance, please reach out to us at reviews@robinhood.com. We’d really like to resolve this for you.Patel Ankit (newark) , 08/02/2021
I remember back in 2013 I started to invest in Stocks with a Scottrade brokerage firm and each time you make a transaction you pay $7 fee. So, basically for buying a single stock you have to pay $7 and selling another $7. At the end of the day your profit meter will always start after $14 at any given point , beginners don’t find it viable option that each time your profit has to be -$14 plus federal taxes at the end of year. I have been using this product almost since 2014 or 15 cannot remember but cannot think for a better app than robinhood. There are lot of other wealthy brokerages firms and rich people who try to criticize robinhood mission and only want the rich to be rich. For average American joe or immigrants , robinhood has against all odds have provided a platform so simple that everyone can start investing for future.
When a person tries to a breakthrough something established for years they definitely face a lot of flak and criticism from people who have been rich holding stocks for decades but millennials want to improve their life today! At the same time think about future. Everyone needs are different.
Long story short, stock and options trading is phenomenal and crypto there is still room to improve and add more currencies. Also, I would definitely be interested in what company has to offer long term for assets management.
Thanks for taking the time to write an in-depth review. We appreciate you taking the time to share your thoughts regarding Robinhood! We're glad to hear that you're joining us in democratizing the financial system!
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